Feeba helps you Keep Customers and Improve Operations
Feeba allows you to design, schedule and assign customer feedback, enabling you to implement a consistent process for identifying at-risk customers and improve business operations.
Feeba dashboard screen
Know what Customers think of You Particularly the Important Ones
Design feedback surveys
Design feedback surveys
Design simple Rating or Yes/No ‘feedbacks’ or more detailed Multiple answer surveys with ease.
Categorize Customer Importance
Categorize Customer Importance
Let team members know which are most important customers and easily assign status.
Assign Customers to Team Members
Assign Customers to Team Members
Assign an employee responsible for executing surveys. They can notify a supervisor and/or salesperson of any issues while taking surveys.
Schedule Recurring Feedback
Schedule Recurring Feedback
Schedule feedback, whether it is a check-in, second attempt, issue follow-up or other.
Create and Share Alerts, right from Feeba. Close tickets on-the-spot.
Feeba accounts screen
See all Feedback in One Place, Over Time. Understand Trends. Predict and Prevent Customer Churn.
Keep Customers. Improve Operations.
Feeba was designed to know customers, predict and prevent customer churn and improve operations. It is ideal for those who want to implement a consistent feedback process.
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Plan
Feeba is a tool to remove barriers. Powerful yet simple to use, it helps you to plan ahead, make on-the-spot decisions and execute faster. You don’t have to come up with best practices for how to use Feeba — we already built them directly into the product.
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Progress
Feeba is built in pursuit of ease of use. Built-in workflows (and powerful integrations) create focus and routine. Customizable views and filters let team members keep track of their work. Everything is streamlined so that you can progress with full speed, full flexibility and full visibility.
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Analyze
Building truly great products is both art and science. It’s part intuition and part data. To help with the data part, Feeba offers a variety of advanced reporting and analytics features.
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Collaborate
A new center of gravity for collaboration. Feeba keeps everyone in your organization aligned. Customer service, technicians, sales, management and peers — all collaborating in one tool.
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